Privacy Policies & Terms of Use

Terms & Conditions (Terms of Use)

Effective Date: September 1, 2025

Welcome to Fuel’s website, “Site”. By accessing or using our Site, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Use of Our Site

  • This Site is intended for business use.
  • You agree not to misuse the Site or attempt to interfere with its operation.

2. Intellectual Property

  • All text, images, logos, and content on this Site are the property of Fuel unless otherwise noted.
  • You may not copy, distribute, or reproduce content without written permission.

3. Online Ordering & Catering

  • Prices and menu items are subject to change without notice.
  • We reserve the right to refuse service, cancel orders, or limit quantities.
  • Catering requests are not confirmed until you receive written or electronic confirmation from us.

4. Allergens & Food Safety

  • We prepare food in a kitchen that handles common allergens. While we do our best to accommodate dietary needs, we cannot guarantee cross-contamination will not occur.
  • Consuming undercooked meats, poultry, seafood, or eggs may increase your risk of food-borne illness.

5. Limitation of Liability

  • We make every effort to keep this Site accurate and available, but we do not guarantee uninterrupted access or error-free content.
  • Fuel is not liable for any damages arising from use of the Site, online ordering, or linked third-party services.

6. Governing Law

  • These Terms are governed by the laws of the State of Missouri.

Fuel Privacy Policy

Effective Date: September 1, 2025

Fuel values your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an online order, request catering services, or apply for a job with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information for Online Orders: Name, email, phone number, billing and delivery address, and payment information.
  • Catering Requests: Event details, number of guests, preferred menu items, special dietary needs, and contact information.
  • Career Applications: Resume, cover letter, employment history, references, and other information you choose to provide.
  • Non-Personal Information: Browser type, device information, IP address, pages you visit, and general usage data.
  • Cookies and Tracking Technologies: Used to improve your browsing experience, remember preferences, and analyze site performance.

2. How We Use Your Information

We use your information to:

  • Process and fulfill online orders, including payment and delivery
  • Respond to and manage catering inquiries and services
  • Review and evaluate career applications and communicate with applicants
  • Communicate with you about promotions, events, or specials (if you opt in)
  • Improve our website, services, and customer experience
  • Comply with legal obligations and prevent fraudulent or unauthorized activity

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only in these situations:

  • Service Providers: With trusted third parties who help us process payments, manage online orders, deliver catering services, or process job applications.
  • Legal Requirements: When required to comply with laws, regulations, or legal proceedings.
  • Business Transfers: In the event of a merger, acquisition, or transfer of assets.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices

  • Cookies: You may adjust browser settings to refuse cookies, though this may affect website functionality.
  • Career Applications: You may contact us to request the removal of your application data from our records.

6. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

7. Third-Party Links

Our website may link to third-party websites or services. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Fuel Restaurant

634 West Main St. Jackson, MO 63755

573-204-3445

Accessibility Statement

Effective Date: September 1, 2025

Fuel Restaurant is committed to making our website accessible and user-friendly for all visitors, including people with disabilities.

1. Our Efforts

  • We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 to improve usability for everyone.
  • Features include text alternatives for images, keyboard navigation, and readable fonts.

2. Ongoing Improvements

We are continually reviewing and improving our website to enhance accessibility.

3. Third-Party Content

Some parts of our Site, such as links to third-party services (online ordering, delivery apps, etc.), may not be fully controlled by us. We encourage those providers to maintain accessible services.

4. Feedback

If you experience difficulty using our website or need assistance, please contact us:

  • Email: hickoryridgehospitality@gmail.com
  • Phone: (573) 204-3590
  • Address: 2259 E Jackson Blvd, Jackson, MO 63755

We welcome your feedback and will do our best to provide the information you need in an accessible format.

Refund & Cancellation Policy

Effective Date: September 1st, 2025

At Fuel, we strive to provide excellent food and service. This policy explains how we handle cancellations, refunds, and credits.

1. Online Orders

  • All sales are final once prepared or delivered.
  • If an error occurs with your order, please contact us immediately at (573) 204-3590. We may issue a replacement, store credit, or refund at our discretion.

2. Catering Orders

  • A deposit of an agreed amount may be required to confirm catering.
  • Cancellations made at least 30 days in advance will receive a full refund of any deposit paid.
  • Cancellations made less than 30 days before the event may result in a partial or no refund, depending on preparation costs incurred.

3. Events & Reservations (if applicable)

  • Deposits for private dining or special events may be non-refundable unless canceled 30 days in advance.

4. Gift Cards

  • Gift card sales are final and non-refundable, except where required by law.
  • Lost or stolen cards cannot be replaced.

5. Contact Us

For questions about refunds or cancellations, contact us at:
(573) 204-3445

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